Q1: I know nothing about this machine, what kind of machine should I choose?
Very easy to choose. Just tell us what you want to do by using laser machine, then let us give you professional solutions and suggestions.
Q2: When I got this machine, but I don’t know how to use it. What should I do?
We have prepared a complete user manual, installation preparation guide and installation video. These documents will be sent to you in advance and you can prepare according to them. After the machine arrives, we will set up an online group where our engineers will be available to guide you, and we will stay online 24 hours a day.
Q3: If some problems happen to this machine during warranty period, what should I do?
We will supply free parts during machine warranty period if machine have some problems. While we also supply free life long after-sales service. So any doubts, just let us know, we will give you solutions.
Q4: Does the machine have CE or other safety certificates?
All our machines have these safety certificates. You can ask for the electronic version of the certificate with our sales staff
for confirmation.
Q5: What is the delivery time for the machine?
Fast delivery. The delivery time for most machine models is usually within 7-30 working days according to machine model and power.
If you have another question, pls feel free to contact us.
